English Customer Service 2

Flight to Glasgow from EMA, figured we'll catch a taxi (£16), so booked it online and got confirmation email etc. All seemed straightforward, at which point I should have been concerned, but really booking a taxi...how fucking hard can that be ?!
Shepshed Taxi's. 20 minutes late for pickup, and I had to ring twice to find out where the fuck they were. No apology from the driver, just some stupid excuse he'd been delayed as his last passenger had to drive around to find an ATM. I don't care. It's not relevant, I'd booked a specific time. Use another driver. Then tried to claim I'd booked it for 1010 - even though I had the fucking printout saying 10am.

On one of the calls I'd said "so what discount will be put through for this" and got told something would be sorted. Mentioned this to the driver who laughed. Ahhh bad move fucktard. So I knocked off £1.50 /5min waiting, so £6 as they were 20 minutes late. Oh how heartbroken the poor wee lad looked. I pointed out that if he'd had to wait for me, I'd have been charged, so it seemed reasonable that it worked both ways.

I even contacted the company to complain and got a rather ignorant, and unhelpful, reply.

Result: Avoid Shepshed Taxi's.